Terms of Service.

1. Acceptance of these terms

These Terms of Service are an agreement between you and Pathway Coffee LLC (“Pathway Coffee,” “we,” or “us”). By accessing our website, creating an account, placing an order, purchasing a subscription, or using our services, you agree to these Terms of Service.

If you do not agree to these terms, do not use our website, place an order, or subscribe to our products.

2. Related policies

These Terms of Service work together with our Privacy Policy, Shipping & Subscription Policy, Refund Policy, and any terms presented to you during checkout.

If a more specific policy addresses a particular issue, that policy applies to that issue together with these Terms.

3. Shopify and ecommerce platform

Pathway Coffee uses Shopify to operate our online store. Shopify and connected apps help power checkout, payments, subscriptions, customer accounts, shipping, fraud prevention, analytics, and other store features.

Your use of checkout, payment processing, customer accounts, subscription tools, or other platform features may also be subject to Shopify’s terms, app provider terms, payment processor terms, and other third-party terms.

4. Eligibility

You must be old enough to enter into a binding agreement in your state or country of residence to use our website or place an order. By using our website or placing an order, you represent that you meet these requirements.

5. Products and product information

We try to display product information, pricing, descriptions, images, bag sizes, subscription details, and availability as accurately as possible. However, errors, delays, or differences may occur.

Product images are for presentation and may not perfectly match the final packaging, color, roast appearance, or label details. We reserve the right to correct errors, update product information, change offerings, or cancel orders affected by errors.

6. Coffee freshness and natural variation

Coffee is a natural product. Taste, aroma, roast expression, grind behavior, and appearance may vary slightly between batches. We work to provide consistent, high-quality coffee, but natural variation is expected.

7. Pricing and availability

One-time coffee purchases are $26 per bag, and coffee subscriptions are $22 per bag. The price shown at checkout is the price for that order.

Prices, discounts, shipping rates, subscription options, and product availability for new orders may change. Price changes for existing subscriptions are handled as described in Section 10. We may limit quantities, discontinue products, refuse orders, or cancel orders when needed due to inventory, pricing errors, suspected fraud, payment issues, or operational limits.

8. Orders and acceptance

When you place an order, you are making an offer to purchase the products in your cart. Your order is not fully accepted until payment is processed and the order is confirmed. We reserve the right to refuse or cancel an order for any lawful reason.

If we cancel an order after payment has been processed, we will issue a refund for the canceled portion according to our policies and payment processor timelines.

9. One-time purchases and subscriptions

You can buy coffee as a one-time purchase or subscribe for recurring monthly deliveries. A one-time purchase is a single order and does not renew.

When you purchase a subscription, you authorize us and our payment providers to charge your selected payment method at checkout for your first order and then automatically for each renewal, as described below. Your subscription continues until you cancel it or we cancel it according to these terms.

10. Subscription renewals and billing

Subscriptions renew monthly at the displayed subscription price and the bag quantity you selected, plus any applicable taxes and shipping charges, until you change or cancel your subscription. Your first order is charged at checkout, and each renewal is charged automatically on its billing date.

Before you subscribe, the product page and cart show the subscription price, your bag quantity, and your next billing date. Your next billing date is also shown in your subscription account. Each renewal order is prepared and shipped after it is billed.

You are responsible for keeping your payment method current. If a payment fails, we or our subscription provider may retry the payment, pause or cancel the subscription, or contact you to update your payment information.

If we change the price of an existing subscription, we will notify you before the new price applies, and you may cancel before the change takes effect.

11. Managing, pausing, skipping, and canceling

You can manage your subscription through the subscription portal in your customer account or through the subscription management link in your subscription emails. You can update your subscription information, including your bag quantity, and pause, skip, or cancel your subscription there.

To have a change apply to your next renewal, submit it at least 1 day before your next billing date. Changes made after that cutoff may apply to a later billing cycle. If you need help updating your subscription, contact us through our Contact page.

Once a renewal has been charged, we may not be able to change or cancel that order because it may already be processing for roasting and shipment. Canceling your subscription stops future renewals; it does not cancel or refund an order that has already been charged. If you need help with an already charged renewal, contact us as soon as possible. We’ll review the request, but changes or cancellation are not guaranteed.

12. Shipping

Free standard shipping applies to U.S. orders of $60 or more, including one-time purchases, subscription orders, and recurring subscription orders. The $60 minimum is based on your order’s product subtotal, before taxes and shipping, and every product in your order counts toward it. Orders that don’t qualify have shipping calculated at checkout.

Orders are prepared and shipped within 1–4 business days, with carrier transit time additional. If a different ship date is shown on the product page, in your cart, or at checkout, that date applies.

Shipping timelines are estimates and are not guaranteed. Delivery timing may vary based on order volume, carrier delays, weather, holidays, address issues, or other events outside our control.

13. Address accuracy

You are responsible for providing a complete and accurate shipping address. If an order ships to an incorrect, incomplete, old, or undeliverable address provided by the customer, we may not be able to reroute, replace, or refund the order.

14. Lost, damaged, or incorrect orders

If your order appears lost, arrives damaged, or is incorrect, contact us as soon as possible with your order number and photos if available. We will review the issue and determine the best solution, which may include a replacement, refund, credit, or other support depending on the situation.

15. Returns and refunds

Because coffee is a fresh food product, returned coffee cannot be resold. We generally do not accept returns of opened or shipped coffee unless there is an issue with the order or a return is required by law.

Refunds, replacements, or credits are handled according to our Refund Policy and may depend on the circumstances. Shipping charges, billed subscription renewals, and fulfilled coffee orders may not always be refundable. Nothing in this section limits any refund or return rights you have under applicable law.

16. Promotions and discounts

Promotions, discounts, coupon codes, free shipping offers, or special offers may be limited by time, availability, order type, subscription status, quantity, or other conditions. We may modify or end promotions at any time, but a change will not affect an order you have already placed.

17. Accounts and security

If you create an account, you are responsible for keeping your login information secure and for activity under your account. Contact us promptly if you believe your account or payment information has been compromised.

18. Customer communication

By placing an order, creating an account, or subscribing, you agree that we may contact you about your order, subscription, account, payment, shipping, customer service requests, policy updates, or other service-related matters.

If you sign up for marketing emails, we may send promotional messages, mission updates, product updates, and Pathway Coffee news. You can unsubscribe from marketing emails at any time.

19. User content and reviews

If you submit reviews, testimonials, photos, comments, feedback, suggestions, or other content, you grant Pathway Coffee a non-exclusive, royalty-free permission to use, display, reproduce, and share that content in connection with our business, marketing, and promotional activities. We may edit content for length or formatting, but we will not edit a review in a way that changes its meaning.

You confirm that you have the right to submit the content, and you agree not to submit anything false, unlawful, abusive, infringing, misleading, or harmful.

20. Intellectual property

All website content, branding, logos, product names, designs, graphics, photos, text, packaging concepts, and other materials are owned by or licensed to Pathway Coffee and are protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or exploit our content without written permission.

21. Prohibited uses

You agree not to use our website, products, or services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes. You may not interfere with website security, attempt unauthorized access, scrape data, misuse checkout, submit false information, infringe intellectual property, or violate applicable laws.

22. Third-party links and services

Our website may include links to third-party websites, tools, apps, payment providers, shipping providers, social media platforms, analytics tools, or other services. We are not responsible for the content, policies, security, or practices of third parties.

23. Mission giving and impact statements

Pathway gives 40% of gross profit from online retail sales to trusted mission partners. This commitment applies to online retail sales only. Gross profit is what remains after the direct costs of the coffee, roasting and preparation, packaging, and shipping are accounted for. The 40% is calculated from gross profit, not from the full purchase price.

Mission partners, donation timing, program details, and impact reporting may change as the business grows, operating costs change, or mission relationships develop. Any change to our giving commitment will be reflected on our website.

24. No medical, health, or professional advice

Information on our website is for general informational and marketing purposes. It is not medical, nutritional, legal, financial, or professional advice. Coffee affects people differently, and you should consult a qualified professional if you have health or dietary concerns.

25. Disclaimer of warranties

To the fullest extent permitted by law, Pathway Coffee provides the website, products, and services on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, or free of harmful components.

We do not make warranties beyond those expressly stated by us in writing or required by law. Some jurisdictions do not allow certain warranty disclaimers, so some of these disclaimers may not apply to you.

26. Limitation of liability

To the fullest extent permitted by law, Pathway Coffee and its owners, employees, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the website, products, subscriptions, or services.

To the fullest extent permitted by law, our total liability for any claim related to an order will not exceed the amount you paid for the order giving rise to the claim. Nothing in these Terms limits any rights or liability that cannot be limited under applicable law.

27. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Pathway Coffee and its owners, employees, partners, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, violation of these terms, violation of law, or infringement of another person’s rights.

28. Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including weather, natural disasters, carrier delays, labor issues, supply chain disruptions, equipment failure, internet outages, payment processor issues, government action, war, terrorism, public health events, or other unexpected events.

29. Governing law

These Terms of Service are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles, unless applicable consumer protection laws require otherwise.

30. Dispute resolution

If a dispute arises, please contact us first so we can try to resolve it informally. If we cannot resolve the dispute, it will be handled according to the laws and courts applicable to our business location, unless applicable law requires otherwise.

31. Changes to these terms

We may update these Terms of Service from time to time. The updated version will be posted on this page and applies to website use and orders placed after it is posted. If a change materially affects an existing subscription, such as its price, we will notify you before the change applies, and you may cancel before then.

32. Contact us

If you have questions about these Terms of Service, please contact Pathway Coffee LLC through our Contact page.