Refund Policy.

1. Overview

This Refund Policy applies to one-time purchases and subscriptions made from Pathway Coffee through our website, Shopify store, subscription checkout, or other approved sales channels.

Because coffee is a fresh food product, refunds and returns are handled differently than standard retail goods. Our goal is to be fair, clear, and helpful while protecting the freshness and safety of the coffee we sell.

2. Fresh coffee and return limits

Coffee is a fresh food product. For health, safety, and freshness reasons, coffee generally cannot be returned once it has shipped.

If your order arrives damaged, incorrect, incomplete, or defective, contact us as described in Sections 3 and 4 so we can review the issue and determine an appropriate resolution.

3. Damaged, incorrect, incomplete, or missing orders

If your order arrives damaged, incorrect, incomplete, or defective, or appears missing in transit, contact us through our Contact page.

Please include:

• your order number;
• the email address used at checkout;
• a short description of the issue;
• photos of damaged packaging or product, if available;
• any carrier tracking details, if available.

We’ll review the issue and determine an appropriate resolution, which may include a replacement, refund, store credit, or another solution. Contacting us does not guarantee a refund or replacement.

4. Timeframe to report order and product-quality issues

Please report damaged, incorrect, incomplete, or product-quality concerns within 7 days after delivery, and include your order number and photos if available. Product-quality concerns include issues such as a broken seal or an apparent freshness problem.

If a package appears missing in transit, contact us as soon as possible after its expected delivery date. Reports made after these timeframes may be harder to verify and may not be eligible for a refund or replacement.

5. Subscription renewals and refunds

Subscriptions renew monthly at the displayed subscription price and the bag quantity selected, plus applicable taxes and shipping charges, until paused or canceled. Your first order is charged at checkout, and each renewal is charged automatically on its billing date.

You can manage your subscription through the subscription management link in your account or subscription emails. You may cancel, pause, or skip a shipment up to 1 day before your next billing date. Changes made after that cutoff may apply to the following billing cycle.

Once a renewal has been charged, we may not be able to cancel or refund that order because it may already be processing for roasting and shipment. Canceling your subscription stops future renewals; it does not cancel or refund an order that has already been charged.

6. Mistakes after renewal

If you need help after a renewal is charged, contact us as soon as possible through our Contact page. We’ll review the request, but changes or cancellation of an order already charged are not guaranteed.

7. Canceling one-time orders

One-time orders are prepared and shipped within 1–4 business days. If you contact us before a one-time order has been prepared for shipment, we may be able to cancel it and issue a refund, but cancellation is not guaranteed. Charged subscription renewals are covered in Section 5.

8. Shipped orders

Once an order has shipped, it usually cannot be canceled. If there is an issue after delivery, such as damage, missing items, an incorrect product, or a product-quality concern, contact us within the timeframe in Section 4 so we can review the order.

9. Address errors

Customers are responsible for providing a complete and accurate shipping address. If an order ships to an incorrect, incomplete, old, or undeliverable address provided by the customer, we may not be able to reroute, replace, or refund the order.

If the carrier returns the package to us, we may offer reshipment at the customer’s expense, a partial refund, store credit, or another solution depending on the condition of the returned product and the situation.

10. Carrier delays and lost packages

Orders are prepared and shipped within 1–4 business days, with carrier transit time additional. If a different ship date is shown on the product page, in your cart, or at checkout, that date applies. Shipping timelines are estimates and are not guaranteed. Carrier delays caused by weather, holidays, address issues, staffing, high shipping volume, or events outside our control do not automatically qualify for a refund.

If tracking shows your package was delivered but you can’t find it, check around the delivery area and with household members or neighbors, then contact us so we can review the tracking details.

If tracking shows a package may be lost, contact us. We may work with the carrier and review whether a replacement, refund, or store credit is appropriate.

11. Refused or unclaimed packages

If a package is refused, unclaimed, or returned due to customer action or inaction, we may not be able to refund the full order. Any refund or credit may be reduced by shipping costs, return shipping fees, and product loss.

12. Taste preference

We want customers to enjoy their coffee, but taste is personal. Refunds are generally not provided solely because a customer does not prefer the flavor profile, roast style, or brewing result.

Product-quality concerns, such as a broken seal or an apparent freshness problem, are different from taste preference and may be reported under Section 4.

If you are unhappy with your coffee, contact us. We may be able to provide brewing tips, account support, or help you adjust future subscription preferences.

13. Discounts and promotions

Approved refunds for discounted orders, promotions, bundles, or special offers are based on the amount actually paid after discounts, credits, or promotions are applied.

Promotional offers, free shipping, credits, or discounts may not be redeemable for cash.

14. Gift subscriptions or gifted orders

Refunds for gifted orders or gift subscriptions may be issued to the original purchaser, not the recipient, unless otherwise required by law or approved by us.

15. How refunds are issued

Approved refunds are based on the amount actually paid after discounts and are generally issued to the original payment method used at checkout. Refund timing may depend on Shopify, the payment processor, your bank, card provider, or other payment services.

Original shipping charges are generally nonrefundable for customer-requested cancellations and other approved refunds, unless required by law. If we confirm that we shipped a wrong, damaged, or incomplete order, we’ll review any related shipping charge as part of the resolution.

16. Store credit or replacement

In some situations, we may offer a replacement shipment, partial refund, discount, or store credit instead of a full refund. The solution will depend on the order issue, product condition, timing, and available inventory.

17. Fraud prevention and abuse

We reserve the right to refuse refunds, replacements, credits, or future orders if we suspect fraud, abuse, repeated false claims, chargeback abuse, misuse of promotions, or violation of our Terms of Service.

18. Chargebacks

If you have an issue with an order, please contact us first so we can try to resolve it. Filing a chargeback without contacting us may delay resolution. We reserve the right to provide order, shipping, communication, and policy records to payment processors or banks in response to chargebacks.

19. Legal rights

Nothing in this Refund Policy limits rights that cannot be limited under applicable law. If a law gives you additional refund, return, or cancellation rights, we will follow applicable legal requirements.

20. Changes to this policy

We may update this Refund Policy from time to time. The updated version will be posted on this page. The version of this policy in effect when an order is placed applies to that order, except where applicable law requires otherwise.

21. Contact us

If you have a refund question or order issue, please contact Pathway Coffee LLC through our Contact page.