Customer Information
Clear information about order processing, shipping, subscription renewals, and changes.
Order Timing
We prepare and ship orders within 1–4 business days after they are placed. Business days are Monday through Friday, excluding holidays. Carrier transit time is additional, and delivery dates are estimates unless a specific date is shown at checkout. If we can’t ship your order within the stated timeframe, we’ll contact you with an updated estimate and let you know how to cancel for a refund if you don’t want to wait.
Free Shipping
Free standard shipping applies to U.S. orders with a product subtotal of $60 or more after discounts and before taxes and shipping. Coffee and other products count toward the minimum. The offer applies to one-time orders and subscription orders. Orders below $60 have shipping calculated at checkout.
Flexible
You can pause, skip, or cancel in your subscription portal up to one day before your next billing date.
How It Works
Buy coffee once or subscribe for recurring deliveries. One-time purchases do not renew. This policy explains order timing, shipping, subscription billing, and how to manage a subscription.
01
One-time coffee purchases are $26 per 12 oz bag. Coffee subscriptions are $22 per 12 oz bag per renewal. The price, quantity, and shipping charges for your order are shown at checkout. A one-time purchase is a single order and does not renew.
02
Orders are prepared and shipped within 1–4 business days after they are placed. Carrier transit time is additional. If a different ship date is shown on the product page, in your cart, or at checkout, that date applies. If we expect a delay beyond the stated timeframe, we’ll contact you with the revised estimate and instructions for canceling for a refund if you prefer not to wait.
03
Free standard shipping applies to U.S. orders of $60 or more after discounts and before taxes and shipping. All products count toward the minimum. Orders below $60 have shipping calculated at checkout.
04
Your first subscription order is charged at checkout. After that, your subscription renews monthly on the billing date shown before you subscribe and in your customer account. Each renewal is charged automatically at the subscription price for the bag quantity selected, plus any applicable taxes and shipping charges.
Each renewal order is prepared and shipped after it is billed. Free shipping applies when the order meets the $60 minimum described above.
If we change the price of an existing subscription, we’ll notify you before the new price applies. You may cancel before the change takes effect.
05
You can view your subscription, next billing date, and bag quantity in the subscription portal in your customer account. You can pause, skip, or cancel your subscription there up to one day before your next billing date.
06
Changes made after that cutoff may not apply to the upcoming renewal and will take effect in a later billing cycle. Canceling stops future renewals; it does not cancel an order that has already been billed.
Important Details
Before your next billing date, please check your bag quantity, shipping address, and payment details in your customer account. If you need help, contact us through our Contact page.
Keep your shipping address up to date before your next billing date. Contact us through our Contact page if you need help updating it.
Please contact us through our Contact page with your order number and a description of the problem. Photos are helpful for damaged or incorrect items.
If tracking shows your package was delivered but you can’t find it, check around your delivery location and with household members or neighbors, then contact us so we can review the tracking and help with next steps.
Coffee is a perishable food product and generally cannot be returned once shipped. If your order arrives damaged, incorrect, or with another problem, contact us so we can review it and work toward an appropriate resolution. See our Refund Policy for details.
Quick Questions
Yes. You can pause, skip, or cancel in the subscription portal up to one day before your next billing date. Once a renewal has been billed, the order can’t be canceled; your change will apply to a future billing cycle.
Free standard shipping applies to U.S. orders of $60 or more after discounts and before taxes and shipping. All products count toward the minimum.
Orders are prepared and shipped within 1–4 business days. Carrier transit time is additional. If a different ship date is shown on the product page, cart, or checkout, that date applies.
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Pathway Coffee
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