Customer Questions

Frequently Asked
Questions.

Clear answers about subscriptions, shipping, coffee, mission support, and managing your monthly order.

Flexible Ordering

Buy once or subscribe.

Choose a one-time purchase for $26 per bag or subscribe for $22 per bag.

Free Shipping

U.S. orders $60+ ship free.

Free standard shipping on U.S. orders of $60 or more. One-time purchases, subscriptions, and merch all count toward the $60.

Mission Impact

40% of gross profit.

Pathway gives 40% of gross profit from online retail sales to trusted mission partners sharing the Gospel and meeting real needs. This commitment applies to online retail sales only.

Need To Know

Simple answers.
Clear expectations.

Choose a one-time coffee purchase or subscribe for recurring coffee. Here are clear answers about pricing, shipping, roast timing, and how online retail purchases support mission partners.

Subscriptions

One-Time & Monthly Coffee

Do I have to subscribe?

No. You can buy coffee one time for $26 per bag or subscribe for $22 per bag. Subscriptions renew monthly until changed or canceled, and you can view your subscription in your customer account.

How much does a subscription cost?

Subscriptions are $22 per bag. Choose the number of bags you want each month. Free standard shipping on U.S. orders of $60 or more.

Can I change or cancel my subscription?

Yes. You can update your bag quantity, or pause, skip, or cancel your subscription, through the subscription management link in your account or subscription emails up to 1 day before your next billing date. Changes made after that cutoff may apply to the following billing cycle.

Pricing

Bags, Discounts & Shipping

How much does the coffee cost?

One-time purchases are $26 per bag. Subscriptions are $22 per bag.

When does free shipping apply?

Free standard shipping applies to U.S. orders of $60 or more, including one-time purchases, subscription orders, and recurring subscription orders. The $60 minimum is based on your order’s product subtotal, before taxes and shipping, and every product in your order counts toward it. Orders that don’t qualify have shipping calculated at checkout.

Do one-time purchases, subscriptions, and merch all count toward the $60?

Yes. Every product in your order counts toward the $60 minimum, including one-time purchases, subscriptions, and merch. The minimum is based on your order’s product subtotal, before taxes and shipping.

Shipping Schedule

Roasting & Shipping Schedule

When are subscriptions billed and shipped?

Your first order is charged at checkout. After that, your subscription renews monthly and is charged automatically on your billing date, which is shown before you subscribe and in your customer account. Each order is prepared and shipped after it is billed, with carrier transit time additional.

When will my first order ship?

Your order will be prepared and shipped within 1–4 business days. Carrier transit time is additional.

Can I rush an order?

We don’t currently offer rush fulfillment. Orders are prepared and shipped within 1–4 business days, with carrier transit time additional.

Mission Support

Giving Back

How much goes to mission partners?

Pathway gives 40% of gross profit from online retail sales to trusted mission partners. This commitment applies to online retail sales only.

What does gross profit mean?

Gross profit is what remains from an online retail sale after the direct costs of the coffee, roasting and preparation, packaging, and shipping are accounted for. The 40% is calculated from gross profit, not from the full purchase price.

Who are the mission partners?

Pathway Coffee supports trusted mission partners involved in Gospel-centered work, discipleship, outreach, practical care, and meeting real needs. You can learn more on the Our Impact page.

Coffee

Roast, Grind & Quality

What coffee do you currently offer?

Pathway Coffee offers two roasts from Finca Terrerito in Copán, Honduras:

  • Medium: milk chocolate, caramel, and toasted almond.
  • Dark: dark chocolate, roasted nuts, and caramel.
Can I choose whole bean or ground coffee?

Yes. Choose whole bean or ground when you add coffee to your cart. Whole bean is a great option if you grind fresh at home.

Account Help

Changes, Cancellations & Orders

Can I pause, skip, or cancel?

Yes. Use the subscription management link in your account or subscription emails up to 24hr before your next billing date. Once a renewal has been charged, it may already be processing for roasting and shipment and may not be cancelable or refundable. If you need help with a renewal that’s already been charged, contact us through our Contact page.

What if my address changes?

Please make sure your shipping address is current before your next billing date, and contact us if you need help updating it. Orders sent to an old or incorrect address may not be able to be rerouted.

What if my order is damaged or missing?

Contact us within 7 days after delivery if your order arrives damaged, incorrect, or incomplete, or if you have a product-quality concern such as a broken seal or an apparent freshness problem. Include your order number and photos if available. If tracking shows your package was delivered but you can’t find it, check the delivery area and with household members or neighbors, then contact us so we can review the tracking details. We’ll review the issue and determine an appropriate resolution.

Ready To Start?

Choose your coffee.
Help every month.

Buy a bag once or subscribe for recurring coffee. Online retail purchases help create support for trusted mission partners.

Shop Coffee